Terms of Service

This agreement is a legal contract between you and Heimao VPN (referred to as the 'Service Provider') regarding the download, installation, and use of the mobile VPN application (referred to as 'the App').

By downloading, installing, or using the App, you confirm that you have read, understood, and agreed to these terms. You may not copy, modify, reverse engineer, translate, extract source code from, or create derivative versions of the App or associated trademarks without authorization. The App and related intellectual property belong to the Service Provider. To maintain service quality, we may adjust features, plans, or fees and will provide appropriate notice. Users are responsible for device security and account confidentiality and should avoid jailbreaking, rooting, or installing untrusted software.

This Service may integrate necessary third-party services, such as Google Analytics and Firebase Crashlytics. When using related functions, you may also be subject to those partners' terms of service and privacy rules.

Service functionality depends on a stable network environment, including Wi-Fi or mobile data. The Service Provider is not responsible for inability to use the service caused by device arrears, data limits, weak signals, or carrier restrictions. Mobile data charges may apply outside Wi-Fi. Roaming charges incurred outside your country or region are your responsibility.

Users are responsible for their own usage behavior. We are not liable for service access issues caused by depleted device battery, system restrictions, third-party platform changes, or network environment changes. To maintain compatibility and security, the App may release updates from time to time, and you agree to install the latest version when necessary. The Service Provider reserves the right to adjust, suspend, or terminate the service as permitted by law.

Software Non-Refund Policy

Thank you for choosing Heimao VPN software and services. Please read this refund policy carefully before purchasing.

Non-Refund Policy: Except where mandatory law provides otherwise, software licenses, digital services, and activated subscription benefits are final and non-refundable.

Product Evaluation: We encourage users to evaluate the software through free versions, trial benefits, or public documentation before purchasing.

Customer Support: If you encounter technical or account issues, contact our support team and we will make reasonable efforts to assist.

Technical Issues: In some cases, network conditions, device settings, or third-party platform changes may affect service experience. We will try to troubleshoot and resolve issues, but this does not automatically create a refund right.

Unauthorized Use: No refund will be provided if an account, license key, or digital service benefit is shared, resold, abused, or used without authorization.

Policy Changes: We reserve the right to modify or update this refund policy within the scope permitted by law. Changes take effect after publication on our website.

By purchasing and using Heimao VPN software or services, you agree to comply with this non-refund policy.

If you have questions about this refund policy, please contact the support team for clarification.

These terms and conditions may be updated periodically. You are advised to follow this page for the latest version. Changes take effect once published. If you have questions about Heimao VPN's service agreement, please email [email protected] to contact us.