Yes. Heimao VPN keeps a Free VPN entry point through daily check-in access time. Free routes are useful for light browsing and testing; VIP dedicated lines are better for lower latency and heavier use.

Most users do not need manual setup. Heimao VPN provides one-tap client connection, while advanced users can follow guides for v2rayN, Shadowrocket, or v2rayNG when needed.

Concurrency depends on your plan. The basic plan supports 3 devices, while higher plans can support up to 10 devices for phones, laptops, tablets, and TV devices.

Heimao VPN is tuned for common China VPN issues such as ISP differences, peak-hour congestion, and protocol detection. VLESS Reality plus IEPL routing improves stability for secure global access.

First update your subscription and try the automatic route. If the issue remains, check device time, network permissions, and app version, then send screenshots to support.

Yes. Some return-to-China routes help overseas users access NetEase Cloud Music, Youku, iQIYI, and similar services, subject to each platform's current policy.

If the official download is slow, contact support for a mirror link or join the Telegram channel for the latest client release information.

Some router environments are supported. If your router supports Merlin, OpenWrt, or Padavan firmware, you can follow the guide to route home devices through an encrypted connection.

Click Forgot Password on the login screen and use your registered email to receive the reset link. Make sure the mailbox can receive system messages.

Yes. Whether you use home Wi-Fi, public hotspots, or 5G, the client can select suitable routes and encrypt traffic to reduce public-network risk.

Your ISP may see that an encrypted connection exists, but it should not be able to read the specific websites or content inside the VPN tunnel.

Yes. We do not record browsing history, visited content, or activity trails tied to real IP addresses. Only minimal data needed for account and service operation is kept.

Any VPN Provider can face instability in restrictive environments. Heimao VPN uses Reality obfuscation, route rotation, and dedicated lines to improve availability, but route choice still matters.

We use modern encryption such as TLS 1.3 and ChaCha20 to protect traffic on public Wi-Fi, mobile networks, and cross-border work sessions.

After a normal connection, websites see the selected node IP rather than your local real IP. We recommend keeping DNS leak protection and auto-reconnect enabled.

Yes. If the VPN connection drops unexpectedly, Kill Switch blocks unencrypted traffic to reduce the chance of real IP or request exposure.

DNS requests are handled through the encrypted tunnel whenever supported, reducing risks from DNS pollution, hijacking, or local resolver logging.

No. Heimao VPN does not sell behavior data and does not embed third-party ad-tracking modules in the client.

That means the VPN node is active. Choose Hong Kong, Japan, the US, Singapore, or another region according to the site or app you want to access.

Yes. Choose the optimized route for your target service. Heimao VPN separates routes for streaming and AI tools such as Netflix, aiyifan, YouTube, ChatGPT, Claude, and Grok.

It can help with some international game and Steam scenarios. Unlike UU加速器, 雷神加速器, or 迅游加速器, Heimao VPN also covers secure browsing, AI tools, and general global access.

Some nodes allow P2P traffic. Please select nodes marked for downloads and follow local laws, platform rules, and copyright requirements.

Peak-hour speed can be affected by your ISP, route load, and target platform. Heimao VPN uses spare bandwidth, automatic routing, and dedicated lines to reduce fluctuations.

Split tunneling lets local apps use your normal network while global apps use the VPN tunnel. That keeps WeChat or local video apps from interfering with Google or ChatGPT access.

Some clients and routes include basic filtering for common pop-ups and risky redirects, but it is not a replacement for a dedicated browser security extension.

Yes. You can contact support through tickets or Telegram for account, app, subscription, and node issues.

Start with automatic routing, then choose a region based on your target platform. For AI tools, use routes marked for AI or native IP access.

Yes. Sign in to the same Heimao VPN account on supported platforms, and your subscription benefits sync according to your plan.

You can buy a temporary data top-up or upgrade to a larger plan in the user center. The system warns you before data is exhausted.